How to deal with tough conversations or even conflicts?

As stated in the previous sections, things are not always milk and honey and eventually you will have to approach one colleague or a volunteer to explain that there are things that he should change about himself. When this will happen, it is good to have in mind the following tips and also to check the examples provided to you for seeing how different tough conversations can be approached. This will prevent turning a simple call for action into a conflict from which everyone will lose. Moreover, even if the next examples will refer to E.V.S. volunteers, the same approach can be just as effective in relation to the organisation’s staff or the local volunteers.

Here are some tips on how to deal with situations that can lead to conflict:

Pre-conflict communication




Practical exercise

Dealing with conflict situations

After presenting the previous tips about dealing with conflict, ask 8 participants to voluntarily create two groups that will enact a conflict situation between one volunteer and his organisation. Offer them few minutes to draft a script.

For each of the two plays, first, the audience will get to see the conflict. After this, the play will be repeated, but this time any person from the audience will be allowed to replace one of the characters in the play, except for the volunteer. By this change it is expected that the new actor will bring a change that will resolve the conflict. Still, if this is not generating a solution, another person can be replaced. This should continue until the conflict is solved.

Questions for the debriefing:

- Was it difficult to solve the given conflicts?

- Could you use the same strategy in real life?

- Which were the approaches you were also using and which were the ones you should start using in dealing with conflict at work?


Choose your preferred language