What should we take into consideration while communicating at the office?

Communication at the office is neither complicated nor very simple. Each of us has basic skills of interacting with the other. On the other hand things are not always great and easy and this causes conflicts. People are more or less satisfied with the others, some do their job better while others still need to improve their work, what is normal for one person is not necessarily right for the other. Moreover, when working with volunteers there are some particularities that need to be taken into consideration, as their interest and motivation are somewhat different than those of the organisation’s staff. It is in this kind of situations that communication becomes very important in preserving a good group dynamics and in keeping people involved in their work.

While each situation requires different approaches, there are some aspects that should be taken into consideration in order for a discussion to end with results rather than with conflicts.

Here is a list of things you should take into consideration while communicating with you staff or volunteers.

What should we take into consideration while communicating at the office?

 

 

 

Practical exercise

Communication with staff & volunteers

Distribute your participants in groups of 3 or 4 persons. Provide each group with one the following pages from this list of DOs and DON’Ts about communicating with the volunteers of the organisation.

DOs and DON’Ts about communicating with the volunteers of the organisation.

After analysing them, each team will have to prepare two short role-plays. First one will be on the ideal situation presented. Second will be about the mistakes that are commonly made while communicating in teams. The viewers will have to identify the mistakes, the trainer will write them down and a short guide for communication will be created as a conclusion of the exercise.

 

Questions for the debriefing:

- Have you ever found yourself making the "mistakes" presented?

- Without naming that person, is there any colleague of yours making such "mistakes"?

- Could you identify some improvements that you should make about the way in which you interact with the staff of your organisation?

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